Terrorist attack: how to stay safe and recover

This page is available in Welsh (Cymraeg).

Terrorist attacks happen without warning. To stay informed, keep an eye on the government’s terrorism threat levels.

If you suspect any acts of terrorism, follow the advice of Counter Terrorism Policing.

You should also take steps before, during and after an attack:

Before a terrorist attack

• Be vigilant. Terrorist attacks usually happen in public places. Keep a watch for suspicious behaviour, vehicles or packages.
• If you have any fears or suspicions, tell the police. You can call the confidential Police Anti-Terrorism Hotline on 0800 789 321.
• When you’re in buildings and on public transport, make sure you know where the emergency exits are.

During an incident

• Find the safest way to leave the area. Move as quickly and calmly as you can.
• If there’s a fire, stay low to the floor and exit as quickly as possible. Cover your nose and mouth with a wet cloth if you can. If a door is hot to the touch, don’t open it.
• If there’s an explosion outside a building, stay inside. Keep away from windows, lifts and outside doors in case there’s another bomb nearby.
• If you saw the explosion or any suspicious behaviour, tell the police.

After an incident

• Help others with first aid if it’s safe to do so.
• Tell the police if you saw anything that might be useful.
• If you’re concerned about a loved one, contact the police.
• You could be suffering from shock but not realise it. See a doctor as soon as possible.

If you’re struggling to cope after a terrorist attack

We have trained staff and volunteers who can help if you’d like to talk about any difficulties you’re having.

Our team members can:

• offer emotional support as a friendly and understanding listener
• suggest organisations which may be able to help you
• discuss steps you can take to start or continue your recovery.

The team is unable to offer financial assistance.

Call the support line on 0808 196 3651.

Opening hours: Monday to Friday, 10am to 12 midday.

Between 10am and 5pm you can also request a call-back.

Alternatively, you can use our list of support organisations. 

More help and advice

• Learn first aid so you can help to deal with emergencies such as heart attacks, injuries and burns.
• Get advice on how to provide emotional support in a crisis and help people in distress.