Coronavirus staff and volunteer information

Are you a volunteer and need someone to talk to?

We have a dedicated line to support our volunteers during the coronavirus pandemic. 

If you want to get help, have questions about your welfare or just want a chat after a difficult shift, please get in touch.

Call: 0808 1963 652 
^{(Calls may be recorded for your safety)}
Email: VolunteerSupport@redcross.org.uk 

Our new volunteer website 

If you’re a British Red Cross volunteer, you need to log on to our new volunteer portal, Assemble.

To log in, follow the link above, click “forgotten password”, and follow the instructions on screen. You can only log in if you’re over 18, are a regular volunteer and have completed our full volunteer registration process.

If you have any issues, please email assemblesupport@redcross.org.uk

New coronavirus pre-deployment training

This training was designed by the British Red Cross for people who are going to be deployed to support our response to the coronavirus.

It tells you what you need to know and do in preparation for deployment, with key information on looking after yourselves and others.

The content of this course will be constantly updated to reflect the latest changes and government advice.

This course should take you around 30 minutes to complete. 

• Start the training if you are a Red Cross staff member
• Start the training if you are a Red Cross volunteer with an ID number
• Start the training if you are a community reserve volunteer
• Start the training if you are from another organisation

Connect to Citrix

From a British Red Cross laptop

1. Download the 'OneLogin Protect' app to your smartphone/tablet
2. Click on the Storefront icon on your desktop
3. You’ll be redirected to the OneLogin portal, enter your username and password
4. Follow the instructions on the 'OneLogin Protect' app to pair your smartphone/tablet to your OneLogin account
5. Click Send OTP on the app or enter the code manually on your device
6. Go back to the Storefront, you should now be logged in

Click here for a full guide

From a personal laptop

1. Follow the instructions from the staff log in to OneLogin portal above
2. Click on the Citrix icon on the OneLogin portal
3. Select the drop down next to your name in the top right hand corner of the Citrix Storefront screen
4. Select Change Citrix Receiver
5. Click Use Citrix Light Receiver
6. On the Citrix Storefront screen click on your desktop. Citrix will now launch in a new tab on your browser and you will have access to your virtual desktop

Click here for a full guide

Help and support

If you're having problems with OneLogin or Citrix, contact MySupport.

• The MySupport portal
• Email: mysupport@redcross.org.uk
• Phone: 02078 777 300
  
  

If you or someone you know needs help:

• Find out how to get help during the coronavirus pandemic.
• Find out how the British Red Cross is helping people through crisis.