Visiting the British Red Cross museum and archives

Accessibility

The British Red Cross aims to be welcoming and accessible to all. The museum is wheelchair accessible. If you have any questions regarding accessibility, please get in touch.

You can read the museum and archives access policy (PDF), which sets out how we will make our collections accessible to a wide audience.

Research visits and enquiries

To book a research visit or if you have a general enquiry, please email: enquiry@redcross.org.uk.

Our enquiry service provides information about the history of the British Red Cross, including staff and volunteer records for the First and Second World Wars.

For First World War personnel enquiries, you can search our online database.

We don’t offer a research service, but we can provide advice on whether we have materials relevant to your enquiry.

While we hold some materials relating to our prisoner of war support work, we don’t hold records of individual prisoners. These are held by the International Committee of the Red Cross in Geneva.

Visit the ICRC historical archives for digitised records of First World War prisoners of war and for information on their search service for records of Second World War prisoners of war.

We can arrange a research visit to our own collections if there are things you'd like to examine in person. These must be booked in advance.

About our enquiry service:

• We aim to respond to enquiries within 4-5 weeks, but responses may take longer during busy periods.
• There is no charge, but we ask for a donation of £5 or more to help cover costs.
• We respond to enquiries in the order received.
• Enquiries from new users are prioritised.
• If we don't have the answer to your enquiry, we will try to direct you to other sources of information where possible.